• offering the same rights and choices and as far as possible the same kind of life as other children of the same age and culture
  • providing consistent care from staff who really care about them and know them well
  • actively supporting each child as part of a family: involving their parents/carers fully in any planning for them and acknowledging their ultimate responsibility for their child
  • ensuring access to communication equipment at all times when it is needed and listening to and hearing the children when they need to communicate, even if it takes a long time and they are not easy to understand
  • giving the children information about what is happening before it happens (being moved, being taken somewhere, having something taken out of their bag) and giving explanations of events before they occur
  • giving children opportunities and help to play
  • giving the best possible care that can be provided